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Terms and Conditions
BOOKINGS AND DEPOSIT
Hashimoto Hearts requires you to sign an ACCIDENT WAIVER and RELEASE OF LIABILITY FORM prior to joining a tour. Hashimoto Hearts will then confirm your booking, reserve your place and send you an invoice as well as other documents if applicable. To complete your booking participants are asked to forward a $1000 deposit to Hashimoto Hearts as specified in the invoice. If Hashimoto Hearts does not receive a deposit from you 7 days from the time you make a booking, the booking will be automatically cancelled.
TERMS of PAYMENT
Full payment (less the deposit) shall reach Hashimoto Hearts at least 4 weeks prior to your arrival in Japan. If payment is not received 4 weeks prior, Hashimoto Hearts reserves the right to treat this as a cancellation and withdraw its confirmation of the tour. The accepted form of payment is bank wire transfer.
Transfer details will be included on your invoice.
VALIDITY OF PRICES
The total price of the tour is guaranteed against any surcharge, except in the case where unpredictable events such as (government regulations or sudden currency changes) make it necessary to alter the price.
The dates of the study tour are specified on your participating tour itinerary. It is the expectation that all participants will arrive at NARITA INTERNATIONAL AIRPORT, on the 1st day of the itinerary for the formal commencement of the study tour. A briefing will be held after breakfast on the 2nd day of the itinerary prior to leaving for our first destination.
The formal conclusion of the Study Tour will be on the last day of the itinerary at Narita International Airport at an approximate arrival at the airport of 17:00 local time.
While every effort is made to meet the planned itinerary, it is subject to change without notice.
VALUE FOR MONEY
The price includes all accommodation, domestic travel, airport transfers and fees for the official translator who will be conducting segments of the tour. All breakfasts and dinners are included as part of your hotel package. Lunch will be at your own cost. (Some lunches may be provided dependent on the tour)
The international flight tickets are NOT included as many of our tour participants come from literally all corners of Australia. Each participant’s international flight from and return to Australia is the responsibility of the participant. Therefore, the dates each participant chooses to fly to and from Australia is at the discretion of the individual, with arrival in NARITA INTERNATIONAL AIRPORT required on the 1st day of the itinerary
Please note unlike other related tours, Hashimoto Hearts ensures that you have a single room during the tour at no additional expense.
All participants must hold a valid passport during the stay.
Australians are eligible to travel to Japan under the Temporary Visitor Visa for up to 90 days without needing to apply for a visa prior to travel. When you arrive in Japan a temporary visitor visa stamp will be placed in your passport. Participation in the study tour is confirmed upon receipt of a completed participant forms and payment upon invoice.
Hashimoto Hearts recommends that all participants take out appropriate comprehensive international travel insurance.
It is highly recommended that travel insurance be purchased at the time of paying your international flight tickets in order to cover cancellations, luggage, valuables and health/medical requirements.
Each tour has a minimum participant number of 10. In the event the required minimum participant number is not reached, Hashimoto Hearts has the right to terminate the tour and notify all participants 4 weeks in advance of the commencement of the tour. All confirmed participants will receive a full refund in this event. Hashimoto Hearts is not liable for any financial affects from tour terminations.
Cancellation may also apply in the event of a serious accident, illness or death of a tour guide where a replacement is not possible.
In events such as war, a terror related incident, government regulation, political or civil unrest, natural disaster or weather conditions and any other events outside our control, Hashimoto Hearts is not liable for refund fees. For this reason, it is highly recommended that all participants take out appropriate comprehensive international travel insurance to cover any risks.
All cancellations by participants must be made by e-mail. Cancellations may be covered by good quality comprehensive travel insurance.
The schedule of cancellation fees is outlined below.
(Refunds amounts prior to the first day of the commencement of the itinerary)
30 days or more - Full refund
29-21 days - 40% of the full tour cost
15-20 days - 50% of the full tour cost
14-8 days - 70% of the full your cost
7-0 days - 90% of the full tour cost
ACCIDENT WAIVER AND RELEASE OF LIABILITY FORM
Hashimoto Hearts assumes no responsibility for any damage, loss, accident or medical issue as per the exclusion of liability and waiver form.
Participation in the Study Tour is confirmed upon receipt of completed Booking form, ACCIDENT WAIVER AND RELEASE OF LIABILITY FORM and payment upon invoice.