FAQ 2017-05-19T08:02:32+00:00

Frequently Asked Questions

We hope the answer to these questions will provide clarity regarding Hashimoto Hearts study tours. If you have any further queries, please do not hesitate to contact Hashimoto Hearts via email

Please click on question links below to view answers.

You can make a booking by simply filling out our online booking form to secure your place on a tour. Hashimoto Hearts requires you to sign an ACCIDENT WAIVER and RELEASE OF LIABILITY FORM prior to joining a tour. Hashimoto Hearts will then confirm your booking, reserve your place and send you an invoice as well as other documents if applicable. To complete your booking participants are asked to forward a $1000 deposit to Hashimoto Hearts as specified in the invoice. If Hashimoto Hearts does not receive a deposit from you 7 days from the time you make a booking, the booking will be automatically cancelled.
International flight tickets are NOT included as many of our tour participants come from literally all corners of Australia. Each participant’s international flight from and return to Australia is the responsibility of the participant.
Although some in-country travel arrangements are made by a third party travel agent, Hashimoto Hearts is not a travel agency.
Yes. Hashimoto Hearts strongly recommends all participants to take out appropriate comprehensive international travel insurance. It is highly recommended that travel insurance be purchased at the time of purchasing your international flight ticket in order to cover cancellations, luggage, valuables and health/medical requirements.
Sometimes we don’t find enough participants to be able to run a tour and technically, we could cancel the trip. When the number of participants is below the critical level, we will inform you of the tour termination 4 weeks in advance and subsequently provide a full refund. Therefore, it is highly recommended that all participants take out appropriate comprehensive international travel insurance to cover your international flight, cancellation fees and others.
If circumstances change, please notify Hashimoto Hearts immediately. Refer to the terms and conditions for further detail.
Yes. Hashimoto Hearts strongly recommends all participants to take out appropriate comprehensive international travel insurance. It is highly recommended that travel insurance be purchased at the time of purchasing your international flight ticket in order to cover cancellations, luggage, valuables and health/medical requirements.
Sometimes we don’t find enough participants to be able to run a tour and technically, we could cancel the trip. When the number of participants is below the critical level, we will inform you of the tour termination 4 weeks in advance and subsequently provide a full refund. Therefore, it is highly recommended that all participants take out appropriate comprehensive international travel insurance to cover your international flight, cancellation fees and others.
In most cases this is not possible given minimum numbers for tours. In the event of exceptional circumstances, where the participant can make arrangements to meet the tour this could be possible.
All tours depart from Narita International Airport. If for some unforeseen event you arrive in Tokyo after this time you will need to make arrangements to re-join the group. If your flight is delayed for a prolonged period of time for any reason, please contact Hashimoto Hearts as soon as possible.
Hashimoto Hearts will endeavour to assist you in any and all ways possible to seek medical treatment whilst on tour should you require it. However, as part of your participation in the study tour, you will be asked to sign an accident wavier and release of liability form which releases Hashimoto Hearts and their partners and affiliates, of all and any responsibility for the provision of medical treatment or payment of medical services. It is STRONGLY recommended that each participant takes out a medical and travel insurance policy that will provide adequate cover for the duration of the tour.
The domestic flights for the study tour are booked as a group so an option to upgrade is not possible.  All domestic flights are no longer than 2 hours in duration, hence they are relatively short.
The Study Tour aims to fully utilise your time for the purpose of understanding more about the agricultural production supply chain and technology systems in Japan. Competitors’ itineraries are filled with a great deal more sightseeing and cultural activities. Hashimoto Hearts aims for an itinerary of substance and as such we endeavour to show you the best experience for you to really understanding industry in the time available.
The itinerary provides an opportunity for you to visit the major cultural attractions in Tokyo and you will have the opportunity to purchase souvenirs for your loved ones.

 

I look forward to you joining me on this exciting journey through some of the most interesting industries in Japan.
Yours sincerely,

Ryo Hashimoto
Managing Director
Hashimoto Hearts